Victor Alaman Jr – Cybersecurity Professional
Professional Summary
Cybersecurity professional with over a decade of experience spanning security operations, fraud detection, technical support, and system administration. Skilled in incident response, SIEM monitoring, endpoint detection and response (EDR/XDR), IAM, and vulnerability management. Proven record of strengthening detection accuracy, reducing false positives, and training teams. Background includes work in enterprise SaaS, government networks, telecommunications, and financial security environments.
Work Experience
Fraud Services Manager – IBM (Trusteer Pinpoint Detect)
Dec 2022 – Present
- Lead investigations into credential compromise, phishing, account takeover, and malware-infected devices.
- Managed Tuning of IBM Trusteer Pinpoint Detect, leveraging behavioral biometrics, device risk scoring, and anomaly detection.
- Improved fraud detection accuracy by working with internal teams.
- Produced customer-facing reports with metrics on alert and detection accuracy.
- Collaborated with engineering teams to refine fraud detection rules and reduce investigation time.
- Trained customers on alert triage workflows and alert dashboard navigation.
Software Support Engineer – IBM (MaaS360 UEM SaaS)
Feb 2021 – Dec 2022
- Provided enterprise-level support for MaaS360 Unified Endpoint Management SaaS, covering cloud and on-premises integrations.
- Implemented and configured endpoint protection policies for mobile devices, desktops, and laptops.
- Guided clients on user access management and policy enforcement.
- Delivered training and technical documentation to enterprise customers.
- Maintained 100% customer satisfaction scores through effective case management and escalations.
SOC Analyst – Scinary Cybersecurity
Jul 2019 – Feb 2021
- Monitored and triaged alerts across 20+ client environments using SIEM platforms.
- Investigated anomalous activity across Windows, Linux, and macOS logs.
- Conducted monthly Nessus vulnerability scans and produced detailed remediation reports.
- Supported compliance-driven security assessments for regulated industries.
- Developed processes for incident escalation and containment across multiple client networks.
Broadband Field Technician – Charter Communications
Nov 2015 – Aug 2017
- Installed, configured, and troubleshot broadband networking equipment for residential and business customers.
- Worked with Ethernet cabling, wireless devices, routers, and modems to resolve connectivity issues.
- Performed diagnostics on network layers (TCP/IP, DNS, DHCP) to ensure uptime and reliability.
- Provided customer-facing technical support, translating complex networking issues into accessible solutions.
Systems Administrator – U.S. Army
Jun 2007 – Jun 2015
- Managed Active Directory user accounts, group policies, and access controls for classified and unclassified networks.
- Administered and patched servers and endpoints to maintain compliance with NIST 800-53 and DoD standards.
- Implemented system hardening, event logging, and auditing to prevent unauthorized access.
- Conducted periodic security audits, credential resets, and incident response activities.
- Installed, configured, and maintained HF and UHF radios, antennas, and communications systems.
- Secured radio communications using COMSEC equipment and procedures, ensuring confidentiality of sensitive transmissions.
- Supported both secret and non-secret networks, maintaining operational readiness and compliance.
- Maintained and troubleshot satellite and vehicle navigation platforms, ensuring mission-critical systems remained operational.
- Provided technical support and cybersecurity training to personnel on secure IT and communication practices.
Education
- B.S. Cybersecurity & Information Assurance – Western Governors University, 2022
- A.A.S. Cybersecurity Technology – Texas State Technical College, 2019
Certifications
- CompTIA: Security+, PenTest+, Network+, A+, Project+
- ISC² Associate
Technical Skills
Operating Systems: Windows, Linux, macOS, FreeBSD
Networking & Protocols: TCP/IP, OSI Model, DNS, HTTP/S, SMTP, VPNs, Ports & Services
Cloud Platforms: AWS, Azure
Identity & Access Management: Active Directory, Azure AD
Security Tools: IBM Trusteer Pinpoint Detect, Splunk, QRadar, ELK, Suricata, Snort, Nessus, Wireshark, Nmap, MaaS360 UEM
Scripting & Querying: Python, PowerShell, Bash, SQL, KQL, Regex, JSON
Case Management: Salesforce, Jira