Summary      

Dedicated and motivated Information Technology Security professional with over 15 years of experience. Experienced in telecommunications, networking, system administration, Information Security, and technical support. Skilled in multiple operating systems, hardware and software troubleshooting, network configuration, and incident response. Strong customer service, critical thinking, analytical and organizational skills.

Home Lab Experience

• Deployed pfSense firewall to create network segmentation, custom inbound / outbound rules.
• Deployed OPNsense firewall for home router use , network segmentation, RSS feed and Suricata IPS
• Virtualization – Test various operating systems using virtual machines – Windows Server, Linux, FreeBSD – Proficient use of Vmware, Oracle VM Virtual box, QEMU and Proxmox
• Continuous use of Kali Linux and Linux operating system.
• Deployed multiple SIEM projects – Splunk, Alien Vault, Graylog, Wazuh.
• Deployed OpenEDR project for endpoint security testing.
• Installed IDS/IPS SELKS, Snort, Suricata on recycled systems / raspberry pi.
• Created custom rules for intrusion detection systems and tested rule performance.
• Continuous learning and testing of Python programming and bash scripting.
• Continuous use of Capture the Flag Platforms – Tryhackme, hackthebox.
• Implemented Malware analysis Lab – Remnux, FlareVM
• Deployed multiple vulnerability scanners – OpenVAS, Nessus

Professional Experience

Fraud Services Manager – IBM, Remote, Austin, Texas 12/2022 – Present

• Provided cyber security discussions, fraud reviews and risk analysis for financial institutions.
• Investigated and analyze alerts and security incidents
• Utilized SQL to work with large customer datasets.
• Deliver PowerPoint presentations on fraud landscape, cybersecurity trends, and latest threats.
• Responded to customer security incidents with effective communication to maintain low MTTR.
• Investigate fraud and cyber threats for financial institutions using a real time, cloud-based security service.
• Collaborate with internal teams to improve customer application rule performance and recommend policy updates
• Develop customer-facing reports using Excel, custom dashboards, and internal reporting tools.

Technical Support Representative – IBM, Remote, Austin, Texas 02/2021 – 12/2022

• Provided technical support for MaaS360 SaaS unified endpoint management web-based system.
• Integrated Maas360 SaaS with customer cloud supported technologies and endpoint protection systems.
• Diagnosed and resolved customer-reported system incidents, problems, and events.
• Supported various security issues concerning endpoint protection management.
• Diagnosed issues with various operating systems, including Android, iOS, Windows and MacOS.
• Used a trouble ticketing system to track and resolve problems, events, and incidents.
• Delivered technical training to clients and colleagues.
• Collaborated with customer’s IT management and First Level Support to integrate MDM solutions.

Security Operations Center Analyst – Scinary Cybersecurity – Waco, Texas – 07/2019 – 02/2021

• Conducted monthly vulnerability scans and provided ongoing reporting using Nessus Pro.
• Use Cyber Kill Chain to understand attack vector, stop lateral movement and respond effectively to alerts.
• Responded to customer security incidents, threats, and alerts through incident response procedures.
• Conducted business impact analysis and client risk assessments using NIST Cybersecurity Framework and Texas Cybersecurity Framework
• Utilized security tools such as Kali Linux, Wire Shark, and threat research tools for network security monitoring.
• Utilized various tools for Threat research and static malware analysis.
• Monitor and Analyzed Network packets using an open-source SIEM solution.

Broadband Field Technician – Charter Communications – Waco, Texas – 11/2015 – 08/2017

• Provided excellent customer service and technical support maintaining 100% customer satisfaction.
• Installed, maintained, and repaired telecommunication systems.
• Provided customer training and technical support on internet, phone, and wireless technologies.
• Used root cause analysis to solve technical and non technical problems

Information Technology Security Specialist – United States Army – Multiple Locations – 06/2007 – 06/2015

• Communications security in a 24/7 tactical operations center, supporting classified- unclassified equipment.
• Provided technical support and training for staff, including civilian and military personnel.
• Created and maintained users in Active directory (User Access and Control and Permissions)
• Maintained and repaired military equipment, including camera surveillance systems, radio equipment, VoIP phones, networking hardware, and computer hardware.
• Deployed security patches to applications and systems as necessary.
• Handled communication security for network communications.
• Held leadership position in communications maintenance department.

Education

Texas State Technical College (2017-2020)

• Associates of Applied Science in Cybersecurity Technology
• Associates of Applied Science in Network Administration Technology
• Associates of Applied Science in Computer Maintenance Technology

Certifications

Top Skills

• Linux CLI
• Analytical
• SQL 
• Alert Triaging
• Intrusion Detection Technology
• Incident Response  
• Security Assessment
• SIEM
• TCP/IP
• Risk Analysis
• Investigation
• Attentive Listening     
• Attention to Detail     
• Technical Troubleshooting